Services

Managed Service

ITMA’s Managed Services ensures guaranteed benefits, improved efficiency and productivity and reduced costs to your organization. For a fixed monthly fee you can be provided with real time monitoring and monthly reporting, with no extra charges, nor hidden costs. The service fees remain consistent enabling easy identification of costs for ultimate charge back and budgeting.  For more details on our managed service download our brochure below.

Block Hours

Block hours allow companies to purchase pre-paid hours, that have a 12 month life span from the date of purchase, to establish a support model of convenience.

Where companies have an in-house IT support group, and for example, are looking for a consultative engagement to deliver a definitive piece of work, this offers a discounted option with controlled expenditure.

The hours can be used for any aspect of IT engagement in relation to infrastructure, security, communications (LAN and WAN not telephones), desktop, server, storage, anti-virus etc.

System Review and Business Impact Analysis

Our System Review and Business Impact Analysis (SRBIA) has been developed to provide companies with a full analysis of their current IT systems to enable them to make informed investments going forward.

The SRBIA gathers information on future directions, what management and key business personnel think is wrong and may be improved, and a full hardware and software inventory.

The result of a SRBIA is a detailed report highlighting what needs to be remedied with the present system, what needs to happen to align the IT systems with future business directions, costs and phases of implementation.

The recommendations are supported by our unique impact analysis matrix that gives management a single view of the findings and the potential impact on a business should they not be addressed.

Ultimately it becomes a company's IT strategic direction document and provides accurate budgeting information.

Consulting and Project Management

With over 80 years of technical and business experience within the group, ITMA are able to offer consulting and project management services across a wide variety of IT disciplines.  Our range of experience and exposure to technologies allows us to bring a greater range of solutions to our clients challenges.

In the 10 years ITMA have been operating they have supplied these skills to local government, legal, mining, oil, accounting, manufacturing, education, resource sector businesses, logistics, charitable organisations and other market sectors.

Examples of these services include:

  • Migration of Microsoft Exchange 2003 to 2007 versions for a global company,
  • System upgrade from Novell to Microsoft including mail, data and communication upgrades
  • Separation of a business from a global company and establishment of the business as a stand alone entity
  • Development of a corporate Information Management system for a local government organisation
  • Development of a Disaster Recovery Plan for a large local Government organisation
  • Single sign-on solution – designed, implemented and documented for several clients
  • Consulting to resolve application performance issues to a national company

Engage our consultants and allow us to bring this knowledge and experience to your business.

Ad-Hoc

Where a potential client calls for assistance and we have no previous relationship, we can offer our services on an ad-hoc basis.  This allows both the client and ourselves to asses the degree of compatibility between the two companies without a long term commitment.

This level of service does not guarantee a response as priority is always given to our managed service and block hour clients.